Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

1. Contract: full-time
2. Location: Sheikh Zayed

What you will do:

1. Client Coordination & Legal Management

• Serve as the primary liaison for all contractual, legal, and administrative documentation
  between clients and internal teams.
• Maintain organized records of all client-related documentation.

Communication Plan Implementation

1. Client Coordination and Legal Management

• Serve as the primary liaison for all contractual, legal, and administrative documentation between clients and internal teams.
• Maintain organized records of all client-related documentation.

2. Communication Plan Implementation

Phase 1: Awareness

• Coordinate and manage the launch of introductory email series to client employees, emphasizing available benefits, confidentiality, and access steps.
• Communicate with leadership for kick-off emails supporting client HR/CEO announcements.
• Plan and host virtual “How It Works” webinars covering platform usage, confidentiality, therapist selection, and live Q&A for first-time clients.
• Distribute digital and physical promotional materials and collaborate with client teams for onsite deployment and social media activities.

Phase 2: Engagement

• Schedule and promote monthly themed webinars across corporate clients, supporting joint participation when suitable.
• Assist in creating and circulating monthly newsletters with mental health tips, self-check quizzes, and booking links.
• Monitor employee engagement levels and suggest enhancements to increase participation.

Phase 3: Reminder &Nudge

• Coordinate periodic reminders on session utilization, targeting departments with low usage through tailored communication strategies.
• Explore and manage additional outreach campaigns with client consent.
• Manage anonymous feedback surveys to gather insights on barriers to benefit use and propose solutions.

3. Internal Collaboration &Department Support

• Work closely with the Business Development Lead, providing administrative and strategic support to achieve departmental objectives.
• Monitor BD processes, identify improvement areas, and assist in execution of growth initiatives.
• Coordinate with marketing, R&D, and clinical teams to deliver client-specific initiatives and campaigns.

4. Additional Responsibilities

• Maintain up-to-date knowledge of Shezlong’s services, platform features, and market positioning.
• Prepare and present client-specific reports and utilize analytics as needed.
• Proactively identify opportunities to enhance client satisfaction, retention, and engagement.
• Ensure all client communications are aligned with brand tone and confidentiality standards.

Profile Requirements:

1. Bachelor’s degree in Business Administration, Psychology, Marketing, or a related field
2. 0-3 years of experience in B2B account management, client success, or business
   development.
3. Exceptional organizational and project management skills.
4. Strong communication skills :written, verbal, and presentation.
5. Experience managing webinars, newsletters, and multi-channel communication
   campaigns.
6. Ability to coordinate with multiple stakeholders and manage cross-functional teams.
7. Proficiency in project management software, and Microsoft Office Suite.

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

If you're excited about kickstarting your career in Human Resources, join Shezlong this summer for an immersive and impactful internship experience.

1. Location: Sheikh Zayed, Sundays and Tuesdays. Remote on Mondays, Wednesdays, and Thursdays.
2. You’ll lead a standalone HR mini-project and present your work at the end of the program

What you will do

Recruitment & Talent Acquisition

• Support job postings, CV screening, and interview coordination
• Learn how hiring scorecards and talent pipelines are structured

HR Documentation & Systems

• Draft and update job descriptions and HR templates
• Maintain data on platforms like ClickUp, Tally, and Benefits Hero

Internal Communication & Engagement

• Help write employee announcements, design engagement activities
• Support in managing initiatives to enhance Company's culture

HR Analysis & Reporting

• Analyze data from surveys, performance reviews, and exit interviews
• Contribute to building HR dashboards and summary reports

• Profile Requirements:
• 2025 graduate in Business Administration, HR, or a related field
• Highly organized with strong attention to detail
• Eager to learn and confident asking questions or suggesting improvements
• Interested in data, people, and how organizations work
• Able to work independently and communicate clearly with great out of the box ideas
• Comfortable using tools like Google Sheets and Docs
• Fluent in English (written and verbal)

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

1. Contract: full-time
2. Location: Sheikh Zayed
3. Work condition: Rotational Shifts

Job Tasks, Duties, and Responsibilities:

Lead Conversion & Onboarding
• Communicate with leads through live chat and other channels to help them choose the therapist who best fits their preferences.
• Assist clients in completing the onboarding process and becoming active users.

Client Feedback & Complaint Resolution
• Collect and track client feedback to ensure continuous service improvement.
• Handle client complaints empathetically and professionally — retaining clients and ensuring their satisfaction.

Retention & Growth
• Execute proactive outreach campaigns to re-engage inactive clients and reduce churn.
• Collaborate on and apply retention strategies and engagement workflows.

Internal Collaboration
• Provide intra-departmental support and guidance as assigned by the manager.
• Ensure smooth communication between the team and other stakeholders

Reporting & Metrics
• Prepare and submit accurate daily reports highlighting number of tickets handled, conversions, retention activities, and qualitative outcomes.

Profile Requirements:

• 1–3 years in a customer support, engagment or sales role (healthcare, wellness, or mental health field is a plus)
• Excellent communication and empathy both written and verbal.
• Detail-oriented, organized, and emotionally intelligent.
• Familiarity with CRM tools is a plus
• Passionate about mental health and creating positive impact in people’s lives.
• Microsoft office/ Google suite expert