Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual, so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.
- Contract: full-time
- Location: Sheikh Zayed
How You Will Change People’s Lives?
By building strong partnerships with therapists, ensuring their successful recruitment, onboarding, and continuous development while fostering satisfaction and collaboration. You will play a pivotal role in driving growth by optimizing therapist performance and maintaining a dynamic, motivated network of professionals delivering exceptional mental health services.
Job Role:
Recruitment and Onboarding Management:
- Lead the recruitment, onboarding, and orientation processes to attract and retain highly qualified therapists on the platform.
- Design and implement effective strategies to scale the therapist network, ensuring alignment with organizational growth goals.
Therapist Engagement and Support:
- Serve as the primary point of contact for therapists, addressing their needs and ensuring an exceptional experience on the platform.
- Provide ongoing support, training, and professional development opportunities to enhance therapist satisfaction and performance.
Performance Monitoring and Growth:
- Conduct regular performance evaluations to identify areas for improvement and recommend actionable strategies for professional growth.
- Track and analyze therapists’ availability and session bookings to ensure optimal time slot utilization and maximize session reservations.
- Provide data-driven insights to enhance therapist engagement and efficiency.
Collaboration and Relationship Management:
- Foster strong, collaborative relationships with therapists to drive their loyalty and engagement.
- Resolve concerns or issues raised by therapists promptly and effectively, ensuring positive interactions and outcomes.
Operational Excellence:
- Maintain accurate and comprehensive records of therapist interactions, performance, and feedback to ensure smooth operations.
- Develop strategies to balance time slots and maintain availability across the network.
- Oversee transitions for therapists, ensuring a professional and seamless exit process when required.
Data Analysis and Optimization:
- Analyze therapist performance metrics and session booking trends to identify opportunities for growth and optimization.
- Collaborate with internal teams to align therapist strategies with broader organizational objectives.
Profile Requirements:
Experience:
- Minimum of 3 years of practical experience in a related role. Medical representative background is a must.
Skills:
- Exceptional written and verbal communication skills in English.
- Strong project and time management capabilities.
- Proficiency in MS Office applications and email marketing.
- Analytical mindset with a proven ability to work with data and numbers.
- Outstanding problem-solving skills and ability to work independently in dynamic environments.
- Active listening and relationship-building skills.
Traits:
- Highly organized and detail-oriented.
- Ability to multitask and thrive in a fast-paced, results-driven setting.
- Passionate about talent management, engagement, and growth
We are looking for a motivated professional to lead therapist partnerships and drive growth on our platform. If you are passionate about fostering positive relationships and making a tangible impact in the mental health field, we’d love to hear from you!