Client Engagement and Campaigns Specialist
Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.
- Contract: full-time
- Location: Sheikh Zayed
- Work condition: Rotational Shifts
Job Tasks, Duties, and Responsibilities:
Lead Conversion & Onboarding
• Communicate with leads through live chat and other channels to help them choose the therapist who best fits their preferences.
• Assist clients in completing the onboarding process and becoming active users.
Client Feedback & Complaint Resolution
• Collect and track client feedback to ensure continuous service improvement.
• Handle client complaints empathetically and professionally — retaining clients and ensuring their satisfaction.
Retention & Growth
• Execute proactive outreach campaigns to re-engage inactive clients and reduce churn.
• Collaborate on and apply retention strategies and engagement workflows.
Internal Collaboration
• Provide intra-departmental support and guidance as assigned by the manager.
• Ensure smooth communication between the team and other stakeholders
Reporting & Metrics
• Prepare and submit accurate daily reports highlighting number of tickets handled, conversions, retention activities, and qualitative outcomes.
Profile Requirements:
- 1–3 years in a customer support, engagment or sales role (healthcare, wellness, or mental health field is a plus)
- Excellent communication and empathy both written and verbal.
- Detail-oriented, organized, and emotionally intelligent.
- Familiarity with CRM tools is a plus
- Passionate about mental health and creating positive impact in people’s lives.
- Microsoft office/ Google suite expert