Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

1. Contract: full-time
2. Location: Sheikh Zayed

What you will do:

1. Client Coordination & Legal Management

• Serve as the primary liaison for all contractual, legal, and administrative documentation
  between clients and internal teams.
• Maintain organized records of all client-related documentation.

Communication Plan Implementation

1. Client Coordination and Legal Management

• Serve as the primary liaison for all contractual, legal, and administrative documentation between clients and internal teams.
• Maintain organized records of all client-related documentation.

2. Communication Plan Implementation

Phase 1: Awareness

• Coordinate and manage the launch of introductory email series to client employees, emphasizing available benefits, confidentiality, and access steps.
• Communicate with leadership for kick-off emails supporting client HR/CEO announcements.
• Plan and host virtual “How It Works” webinars covering platform usage, confidentiality, therapist selection, and live Q&A for first-time clients.
• Distribute digital and physical promotional materials and collaborate with client teams for onsite deployment and social media activities.

Phase 2: Engagement

• Schedule and promote monthly themed webinars across corporate clients, supporting joint participation when suitable.
• Assist in creating and circulating monthly newsletters with mental health tips, self-check quizzes, and booking links.
• Monitor employee engagement levels and suggest enhancements to increase participation.

Phase 3: Reminder &Nudge

• Coordinate periodic reminders on session utilization, targeting departments with low usage through tailored communication strategies.
• Explore and manage additional outreach campaigns with client consent.
• Manage anonymous feedback surveys to gather insights on barriers to benefit use and propose solutions.

3. Internal Collaboration &Department Support

• Work closely with the Business Development Lead, providing administrative and strategic support to achieve departmental objectives.
• Monitor BD processes, identify improvement areas, and assist in execution of growth initiatives.
• Coordinate with marketing, R&D, and clinical teams to deliver client-specific initiatives and campaigns.

4. Additional Responsibilities

• Maintain up-to-date knowledge of Shezlong’s services, platform features, and market positioning.
• Prepare and present client-specific reports and utilize analytics as needed.
• Proactively identify opportunities to enhance client satisfaction, retention, and engagement.
• Ensure all client communications are aligned with brand tone and confidentiality standards.

Profile Requirements:

1. Bachelor’s degree in Business Administration, Psychology, Marketing, or a related field
2. 0-3 years of experience in B2B account management, client success, or business
   development.
3. Exceptional organizational and project management skills.
4. Strong communication skills :written, verbal, and presentation.
5. Experience managing webinars, newsletters, and multi-channel communication
   campaigns.
6. Ability to coordinate with multiple stakeholders and manage cross-functional teams.
7. Proficiency in project management software, and Microsoft Office Suite.

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

If you are excited about kickstarting your career in product management and building smart solutions that make a real difference, join Shezlong this summer for an impactful internship.

1. Location: Sheikh Zayed, Sundays and Tuesdays. Remote on Mondays, Wednesdays, and Thursdays.

What you will do:

1. Contribute to the development and enhancement of internal tools that improve the efficiency of departments like HR and Operations
2. Apply AI-powered tools and techniques to solve real business problems
3. Collaborate with stakeholders to gather feedback and translate it into functional improvements
4. Assist in documenting workflows, test cases, and feature specifications
5. Optimize internal tools to enhance accessibility, usability, and searchability (SEO focus)
6. Own a mini product project end-to-end and present outcomes at the end of the program

Profile Requirements:

1. Stundet in Computer Science or related discipline
2. Strong analytical thinking and attention to user experience
3. Good understanding of documentation practices and feedback loops
4. Clear and consistent written communication
5. Ability to work independently and take initiative

• Bonus: Interest in AI, automation, or low-code product design tools

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

If you're excited about kickstarting your career in Human Resources, join Shezlong this summer for an immersive and impactful internship experience.

1. Location: Sheikh Zayed, Sundays and Tuesdays. Remote on Mondays, Wednesdays, and Thursdays.
2. You’ll lead a standalone HR mini-project and present your work at the end of the program

What you will do

Recruitment & Talent Acquisition

• Support job postings, CV screening, and interview coordination
• Learn how hiring scorecards and talent pipelines are structured

HR Documentation & Systems

• Draft and update job descriptions and HR templates
• Maintain data on platforms like ClickUp, Tally, and Benefits Hero

Internal Communication & Engagement

• Help write employee announcements, design engagement activities
• Support in managing initiatives to enhance Company's culture

HR Analysis & Reporting

• Analyze data from surveys, performance reviews, and exit interviews
• Contribute to building HR dashboards and summary reports

• Profile Requirements:
• 2025 graduate in Business Administration, HR, or a related field
• Highly organized with strong attention to detail
• Eager to learn and confident asking questions or suggesting improvements
• Interested in data, people, and how organizations work
• Able to work independently and communicate clearly with great out of the box ideas
• Comfortable using tools like Google Sheets and Docs
• Fluent in English (written and verbal)

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

1. Contract: full-time
2. Location: Sheikh Zayed
3. Work condition: Rotational Shifts

Job Tasks, Duties, and Responsibilities:

Lead Conversion & Onboarding
• Communicate with leads through live chat and other channels to help them choose the therapist who best fits their preferences.
• Assist clients in completing the onboarding process and becoming active users.

Client Feedback & Complaint Resolution
• Collect and track client feedback to ensure continuous service improvement.
• Handle client complaints empathetically and professionally — retaining clients and ensuring their satisfaction.

Retention & Growth
• Execute proactive outreach campaigns to re-engage inactive clients and reduce churn.
• Collaborate on and apply retention strategies and engagement workflows.

Internal Collaboration
• Provide intra-departmental support and guidance as assigned by the manager.
• Ensure smooth communication between the team and other stakeholders

Reporting & Metrics
• Prepare and submit accurate daily reports highlighting number of tickets handled, conversions, retention activities, and qualitative outcomes.

Profile Requirements:

• 1–3 years in a customer support, engagment or sales role (healthcare, wellness, or mental health field is a plus)
• Excellent communication and empathy both written and verbal.
• Detail-oriented, organized, and emotionally intelligent.
• Familiarity with CRM tools is a plus
• Passionate about mental health and creating positive impact in people’s lives.
• Microsoft office/ Google suite expert

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

We're looking for a hands-on, experienced, and enthusiastic mid-level backend engineer who is passionate about building next generation wellness technology.

1. Contract: full-time
2. Location: Sheikh Zayed
3. You will be working with: NodeJS, TypeScript, NestJS, ExpressJS, MariaDB, AWS, git, and other technologies.

What you will do:

1. Plan: dissect required tasks into subtasks with backend engineering team and support estimation efforts for visibility.
2. Develop our backend: architect, design, and develop robust, scalable, and unit-tested backend systems.
3. Review and Quality Control: Review, merge, and deploy Pull Requests submitted from peer engineers.
4. Troubleshoot, investigate and resolve technical issues, system outages, and bugs as they arise.
5. Database Design: Design and optimize database schemas, ensuring data consistency, performance, and reliability.
6. Optimize Performance: Identify and resolve performance bottlenecks and ensure the backend infrastructure is highly efficient.
7. Security: Implement security best practices to protect data and systems, ensure user privacy and compliance with data protection policies and rules.
8. Scalability: Architect systems that can scale horizontally and handle increasing loads as the company grows.

Profile Requirements:

1. Minimum 2 years experience in developing scalable Node.js web applications
2. Bsc. in Computer Science or related discipline
3. Must have a strong technical background with hands-on experience in developing RESTful APIs using NodeJS.
4. Solid foundation in data structures and common programming paradigms
5. OOP, design patterns, and asynchronous/event-based coding.
6. Solid knowledge of NestJS framework and TypeScript.
7. Solid experience in producing well-commented, efficient code along with decent documentation.
8. Strong attention to detail and discipline in abiding by documentation and guidelines
9. Very good command of written English and documentation

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

If you are excited about kickstarting your data analyst career, join Shezlong this summer for an impactful internship.

1. Location: Sheikh Zayed, Sundays and Tuesdays. Remote on Mondays, Wednesdays, and Thursdays.
2. You will be working with: MariaDB, MySQL, Metabase, Google Sheets, PowerBI, and other technologies. Previous experience is preferred but not required.

What you will do:

1. Create optimized, efficient, and powerful dashboards on Metabase
2. Migrate, optimize, and enhance existing PowerBI dashboards to Metabase
3. Create strong decision support graphs, charts and tools to consume and drive decisions through large datasets
4. Optimize MySQL query performance for database efficiency to reduce costs

Profile Requirements:

1. 2025 graduate in Computer Science or related discipline
2. Strong attention to detail and discipline in abiding by documentation and guidelines
3. Consistent, available and clear written communication
4. Ability to work independently and ask the right questions
5. Very good command of written English and documentation

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

If you are excited about kickstarting your frontend web development career, join Shezlong this summer for an impactful internship.

1. Location: Sheikh Zayed, Sundays and Tuesdays. Remote on Mondays, Wednesdays, and Thursdays.
2. You will be working with: NodeJS, NestJS, TypeScript, MariaDB, MySQL, JestJS, AWS, git, and other technologies.

What you will do:

1. Develop the new Shezlong Operator, an internal Shezlong interface responsible for managing thousands of therapy sessions per month worldwide
2. Develop new features and enhance existing ones
3. Write unit tests and verify test cases for each completed features
4. Document code and processes
5. Troubleshoot and fix bugs

Profile Requirements:

1. 2025 graduate in Computer Science or related discipline
2. Strong attention to detail and discipline in abiding by documentation and guidelines
3. Consistent, available and clear written communication
4. Ability to work independently and ask the right questions
5. Very good command of written English and documentation
6. Strong understanding and familiarity with Object-Oriented Programming (OOP)

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

If you are excited about kickstarting your frontend web development career, join Shezlong this summer for an impactful internship.

1. Location: Sheikh Zayed, Sundays and Tuesdays. Remote on Mondays, Wednesdays, and Thursdays.
2. You will be working with: AngularJS, JavaScript, HTML, CSS, JestJS, git, and other technologies. Previous experience is preferred but not required.

What you will do:

1. Develop the new Shezlong Operator, an internal Shezlong interface responsible for managing thousands of therapy sessions per month worldwide
2. Develop new features and enhance existing ones
3. Write unit tests and verify test cases for each completed features
4. Document code and processes
5. Troubleshoot and fix bugs

Profile Requirements:

1. 2025 graduate in Computer Science or related discipline
2. Strong attention to detail and discipline in abiding by documentation and guidelines
3. Consistent, available and clear written communication
4. Ability to work independently and ask the right questions
5. Very good command of written English and documentation
6. Strong understanding and familiarity with Object-Oriented Programming (OOP)

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual, so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

How can you help?

As an Inbound Customer Support Specialist at Shezlong, your primary responsibility is to build and maintain positive relationships with clients and therapists, ensuring their needs are met and they receive exceptional service.

Contract: full-time

Location: Sheikh Zayed

• Client Inquiries Management:
  Respond promptly and professionally to all incoming inquiries through the relevant system.
  Recommend suitable therapists based on their specialty, availability, and pricing.
• Therapist Relationship Management:
  Foster strong relationships with therapists to improve their activation and engagement with the platform.
• Information and Communication:
  Provide accurate session timing information to clients and therapists.
  Share promotional codes, if available, through web chat and emails.
• Session Follow-up:
  Ensure clients and therapists are comfortable using the website, troubleshooting any issues that may arise.
  Maintain records of session details and relevant information.
• Client Feedback:
  Monitor and assess client feedback through the operational system.
• Session Management:
  Handle rescheduling, cancellations, and refunds for sessions.
• Retention and Growth:
  Actively contribute to client retention and proactive engagement using outbound methods and executing growth strategies.

Area of Knowledge:

• Bachelor’s degree.
• 2 years of experience in Customer Relationship Management, preferably in a call center environment.
• Sales experience is a plus.

Technical Skills:

• Proficiency in Microsoft Office applications.
• Strong command of the English language, both written and spoken.

Job Competencies:

• Integrity: Uphold high ethical standards in all interactions.
• Problem-solving: Ability to identify and resolve customer issues effectively.
• Attention to Detail: Maintain accuracy in records and communications.
• Quality Focus: Strive for excellence in customer service.
• Team Player: Collaborate with colleagues to ensure successful solutions.
• Proactive: Take initiative in addressing customer needs and improving processes.